What Information About You Is Collected and Stored?
We collect and store information that you enter into the Web Site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, new products and announcements, changes to our Web Site or policies, and special offers and promotional communications, including by emails that you have opted in to receive.
We collect and store certain other information automatically whenever you interact with the Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit the Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Web Site and to help us provide our customers with a fulfilling shopping experience.
Also, like many web sites, we use "cookies," which are files stored on your computer's hard drive by your browser, and may use similar devices. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves the Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on the Web Site.
We also may collect and store information about you that you may provide or that we may receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think may interest you.
Is Information Collected From Children?
We do not sell or ship any items ordered through the Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use the Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
In turn, our service providers may engage affiliates or third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web Site evaluation, data analysis and, where applicable, data cleansing. Our service providers may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform for us and our Web Site and Catalogues.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Kindness Resources, our respective affiliates, service providers, licensees, franchisees, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited the Web Site during a specific time period or purchased a specific product through the Web Site. This information generally is shared in an aggregated form.
What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through the Web Site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel or change your password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email through this page or by telephone at 1-888-KINDNESS.
How Can You Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "Your Account" in the top section of the Web Site.
Can You Indicate Whether or Not You Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "My Account" in the top section of the site, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Such changes may take effect in up to ten (10) days.
What Happens When You Link To or From Another Web Site?
What About Contests and Sweepstakes?
If we run a contest or sweepstakes relating to the Web Site, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed.
Your Use of The Web Site and Catalogues Signifies Your Acceptance of These Terms