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Returns / Exchanges

Returns or Exchanges

Returns within 30 days

If you are not 100% satisfied with your outreach resources for any reason, please return them within 30 days for a full refund (less original shipping costs) or exchange. To return or exchange your product please call us at 1-888-KINDNESS to obtain your Return Authorization Number (RA#).

Returns between 30 and 60 days

Items returned after 30 days but before the 60-day return limit will be charged a 20% restocking fee.  An 80% refund (less original shipping costs) will be issued.

*CDs & DVDs inside Church Kits and Small Group Study Kits: Must be returned unopened and still wrapped in the plastic shrink wrap.  If the item is defective, it can be returned within 60 days with the original packaging. Defective items may be exchanged for the same title. Please contact Customer Service prior to returning a defective item.

No returns can be accepted beyond 60 days.

Terms and Conditions for All Returns

All returns must be in their original, unopened packaging, and have a Return Authorization # on the shipping label.  We recommend using FedEx or UPS shipping carriers and insuring your package.  No COD’s or Outside Contractor packaging or shipping charges will be accepted.  Refunds will be issued upon receipt and inspection of materials.

Custom and Personalized Products

Due to the nature of Personalized or Custom print jobs, Kindness Resources is not able to offer a refund on these products.  Customers will receive a project proof for all custom print projects.  Once the customer approves a project proof sheet, Kindness Resources cannot accept responsibility for errors made or missed by the customer.
 

Digital Download product policy

Kindness Resources provides up to five (5) downloads for each of the Digital Download products or resources. Purchased downloadable content is non-refundable. If you experiences technical difficulties, Kindness Resources will make every attempt to assist and may provide additional downloads. Please call 1-888-KINDNESS for assistance..